Visits to organizations, talks, as well as a “Young Service Stars” Competition
Workshops
Workshops led by professional trainers on service skills and concepts, team-building exercises, problem-solving activities, programme planning as well as hospitality and tourist reception skills.
Visits
In order to provide participants with a comprehensive overview of Hong Kong, visits to organizations from the following sectors will be arranged:
Corporations with Customers Service Excellence Practices
Environmental Protection and Heritage Conservation
History
Leisure, Culture and Art
Tourism
Talks
Talks by professionals and academics on various topics such as tourism projects and future development plans.
“Young Service Stars” Competition
To inculcate participants with the right service excellence mindset and skills in customer service, and help them to spread the
message of hospitality and service excellence within and outside their schools, they will have a chance to meet with member organizations of the Hong Kong Association for Customer Service Excellence and are required to participate in a “Young Service Stars” Competition that involves:
-Essay Competition on customer service excellence: Writing an sharing on experience of learned knowledge and skills in customer service. Three awards will be given to participants who could give a good overview of the things that have been learned and highlight the insights derived.
-Group project: Participants have to work in groups to design and develop creative ideas to promote customer service excellence and
implement the projects during their term of service. Based on creativity, impact and effectiveness, three awards will be given to outstanding groups.
